Shipping Policy

Last updated: August 24, 2026

Where we ship from

Orders ship flat-packed and palletised from our U.S. fulfilment warehouse.

Methods and costs

Carton quantities ship UPS/FedEx Ground; pallet quantities ship LTL freight. Shipping is quoted as its own line on every quote and at checkout — no surprises on the invoice.

Timing

• Sampling: 5 working days.
• Production: 12–15 working days after proof approval.
• Transit: 1–5 business days depending on destination.

Dates are good-faith estimates. You receive tracking (or the freight PRO number) the day your order leaves the dock.

Receiving freight

Please count pallets and note any visible damage on the proof of delivery before signing. Report transit damage within 48 hours with photos through the enquiry form — we will reship or refund the affected goods per the Refund & Return Policy.

International

We ship internationally on request. Duties, import taxes and brokerage are the recipient’s responsibility.