Refund & Return Policy

Last updated: August 24, 2026

Custom goods

Because every run is die-cut and printed to your specification, custom orders cannot be returned or refunded for reasons other than a fault on our side.

Defects and errors

If goods arrive misprinted, wrongly sized, structurally faulty or transit-damaged, use the enquiry form within 7 days of delivery with photos and the lot number from the carton label. For verified faults we will, at your choice where practical, reprint the affected quantity or refund it.

Quantity variation within the ±5% production tolerance and reasonable colour variation on kraft are not defects.

Cancellations

• Before proof approval: full refund.
• After production begins: incurred material and labour costs are deducted; the balance is refunded.

Samples

Sampling fees are credited against your first production order of the same product.

How refunds are paid

Refunds go to the original payment method via Stripe and typically appear within 5–10 business days of approval.