Before you ask.
The questions new accounts ask first, grouped by where you are in an order. Something not covered here? Ask in the form at the bottom and we answer within one working day.
- Min. 2,000 per size
- Sample in 5 working days
- Production 12 to 15 working days
- New accounts: 30% deposit
Ordering
What is the minimum order?
2,000 per size.
What do you need from us to quote?
The size of your food or your current packaging, what goes in it, printed or plain, and how many you use a month.
How long is a quote valid?
Written quotes hold for 30 days.
Can I order bags, boxes, bowls and cups together?
Yes. Put everything in one enquiry and we quote it together. Each size has its own minimum of 2,000.
Can you make a custom size?
Yes. Every die-line is drawn to your food. The standard burger box is 7.1 × 7.1 × 2.8 in (180 × 180 × 70 mm), and any other size is drawn to order.
Samples and proofs
How fast can I get a sample?
A quote and a drawn die-line come back within one working day. A sample takes five working days after that.
Do I pay for samples?
Sampling fees are credited against your first production order of the same product.
When does production start?
Only after you approve the digital proof. That proof is the specification of record.
Production and shipping
How long does production take?
12 to 15 working days after you approve the proof. Then 1 to 5 business days on the road.
How exact are quantity and size?
Runs come within ±5% of the ordered quantity, invoiced for what ships. Folded box size is held to ±0.04 in (±1 mm).
Where do you ship from?
Our US warehouse. Cartons go by UPS or FedEx Ground, pallets by LTL freight. You get tracking the day the order leaves.
Do you ship outside the US?
Yes, on request. Duties, import taxes and brokerage are paid by the receiver.
What if an order arrives damaged?
Count pallets and note any damage on the delivery receipt before you sign. Send photos through the enquiry form within 48 hours and we reship or refund the damaged goods.
Materials
What is the board made of?
E-flute kraft, 0.06 in (1.5 mm), with virgin kraft liner on every face that touches food and a water-based grease barrier instead of PE film.
What sizes do bowls and cups come in?
Bowls from 8–32 oz (237–946 ml), with lids to match. Cups from 4–20 oz (118–591 ml), single or double wall.
Printing
Can you print our logo?
Yes. Flexo print in 1 to 4 colours on the kraft face, or unprinted if you would rather stamp it yourself.
Why does the colour vary a little?
Unbleached kraft is a natural material and its shade changes a little from run to run. Printed colour on it varies with it. That is normal, not a defect.
Who owns the artwork?
Your logos and artwork stay yours. Our die-lines and production files stay ours unless a buy-out is agreed in writing.
Accounts and payment
How do payment and deposits work?
A new account starts with a 30% deposit on the agreed order and a supply agreement. We then hold your products in our warehouse, and each month you pay only for what you used.
Do we have to buy a large order upfront?
No. That is the point of the supply program: we hold your agreed products in our warehouse, sized to your projected usage, and you pay monthly for what you actually use.
Who keeps an eye on our stock?
We do. We monitor the stock we hold for you and replenish it as needed, so the products you agreed on stay available.
How do we reorder?
Once your account is open, you reorder from your own account page, for each of your locations.
Can I pay by card?
Yes. Card payments are processed by Stripe; your card details never reach our servers.
Ask us directly.
Something not covered here? Tell us what you need and we answer within one working day.
- Sample in 5 working days
- Min. 2,000 per size
- Printed or plain
VIBE PACKAGING
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